Hearing Loss Association of America – Washington State

Online Telehealth Resources for Providers 

Telehealth visits are becoming more common during the pandemic as some people feel more comfortable seeing their doctor online, from their own homes. But telehealth technologies can create communication burdens for people who are Deaf or people who have a hearing loss.

Here are some telehealth resources. Please feel free to share these with your doctors and other healthcare providers.

Thank you to the Washington State Office of the Deaf and Hard of Hearing (ODHH) for compiling this list.

• Telehealth Guidelines for Healthcare Providers Video-Based Telehealth Accessibility for Deaf and Hard of Hearing Patients:
  • https://www.nad.org/covid19-telehealth-access-for-providers/
• Video-Based Telehealth Accessibility for Deaf and Hard of Hearing Patients:
  • https://www.nad.org/covid19-telehealth-access-for-deaf-hard-of-hearing
• For healthcare providers accepting Medicaid, information to help search for an interpreter:
  • https://www.dshs.wa.gov/altsa/odhh/sign-language-interpreter-contracts-and-resources-program-1
  • https://www.hca.wa.gov/about-hca/apple-health-medicaid/sign-language-i

For healthcare providers, information to help search for an interpreter, communication facilitator and/or captioning:

Interpreters

https://rid.org/about-rid/about-interpreting/hiring-an-interpreter/

https://www.dshs.wa.gov/altsa/odhh/sign-language-interpreter-contracts-and-resources-program-1

Communication Facilitators

https://seattledbsc.org/cf-program/

Captioning

https://www.dshs.wa.gov/altsa/odhh/communication-access-real-time-translation-cart

Please contact odhh@dshs.wa.gov with any questions.